FAQ

WHAT IS YOUR RETURN/EXCHANGE POLICY?

As long as the item is not used or damaged in any way and meets the eligibility requirements below, I’m happy to process a return/exchange for you. Please contact me for further instruction and return address. 

Note: return package MUST include your order number, name, and exchange/return details in order to be processed.

Return/Exchange Eligibility:

Returns/exchanges accepted within 30 days of delivery. Returns granted for store credit only, in the amount of the item or items being returned. Buyers are responsible for return shipping costs, as well as shipping for new/replacement item in the event of an exchange. 

・Toe caps must be in new, unused condition, with absolutely no marking/damage or other visible sign it has already been installed onto a skate (notably around the toe stop hole)

・Laces and Wheels must be unopened, in original packaging

・Items must be returned undamaged, with all pieces/components they were sent with. 

・Customer is responsible for using appropriate packaging to ship items back. (Returns may NOT be sent in a paper envelope, as they are prone to tearing and items being lost.) 

・Custom and made-to-order items (fringe kits) are not eligible for return

 

WHERE CAN I BUY ONE OF THOSE CROCHET SKATE MONSTERS?

Skate Monsters have been temporarily discontinued due to the increased workload of making the rest of the stuff we sell - unfortunately those little guys take quite a long time to make. Sorry for the bad news, hopefully they'll be back at some point in the future!